Privacy Policy

This policy applies to personal information collected through the Site, including when you browse our catalog, create an account, place an order, contact us, or otherwise interact with us online.

We collect the following categories of information:

• Information you provide directly: name, email address, shipping and billing addresses, phone number, payment information (such as credit/debit card details, processed by our payment providers), account credentials, and any other information you submit through forms, chat, or email (including [email protected]).
• Order information: products purchased, order history, transaction details, shipping preferences, and customer service records.
• B2B / wholesale information: business name, tax identification where required, and business contact details for approved wholesale accounts.
• Information collected automatically: device and browser type, IP address, operating system, pages visited, referring URLs, time and date of visits, and other usage data collected through cookies and similar technologies.
• Information from third parties: we may receive information from payment processors, shipping carriers, and analytics providers to complete and improve our services.

We use personal information for the following purposes:

• To process, fulfill, and deliver orders, including payment processing and shipping;
• To manage accounts, including B2B / wholesale accounts;
• To provide customer support and respond to inquiries;
• To send order updates, shipping confirmations, and other transactional communications;
• To send marketing communications, where you have consented or where permitted by applicable law, and to manage your preferences;
• To improve the Site, products, and services, including analytics and fraud prevention;
• To comply with legal obligations and protect our rights.

• We and our service providers may use cookies, web beacons, pixels, and similar technologies to collect information about your use of the Site.
• These technologies help us remember your preferences, understand how the Site is used, and improve your experience.
• You can adjust your browser settings to decline cookies; however, some features of the Site may not function properly without them.

We do not sell your personal information. We share personal information only as described below:

• Service providers: payment processors, shipping and fulfillment carriers, analytics providers, and IT service providers that help us operate the Site and fulfill orders.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal and safety: where required by law, regulation, or legal process; to enforce our Terms of Service; to protect the rights, property, or safety of our users, ourselves, or others.
• With your consent: where you direct us to share information.

• We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
• No method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

• We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, comply with legal obligations, resolve disputes, and enforce agreements.
• Where required by law, we will delete or anonymize personal information no longer needed for these purposes.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal exceptions;
• Object to or restrict certain processing, including marketing communications;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within the timeframes required by applicable law.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at [email protected], and we will take steps to delete it.

We may store and process personal information in the United States and in other jurisdictions where we or our service providers operate. By using the Site, you consent to the transfer of your information to those jurisdictions.

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

This Privacy Policy and the collection, use, and processing of personal data under it shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky and the United States of America. No foreign or international law shall apply.

• We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised.
• If we make material changes, we will post the updated policy on the Site and, where appropriate, notify you by email.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: [email protected]
Operator: Alphabinary LLC, Kentucky, United States