Refund / Return Policy

• You may request a return within 30 calendar days of the delivery date of your order.
• To start a return, contact [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Return requests received after the 30-day window may be declined.

To be eligible for a return, the item(s) must be:

• In the same condition in which you received them (unused, unworn, and undamaged);
• With all original packaging, tags, accessories, and documentation included, where applicable;
• Not covered by one of the exclusions in Section 3 below.

We reserve the right to decline a return that does not meet these conditions or to deduct a restocking fee of up to 20% if items are returned in a materially different condition.

The following items are not eligible for return, except where required by applicable law:

• Clearance / final-sale items clearly marked "Final Sale" on the product page or at checkout;
• Intimate apparel, swimwear, and undergarments (for hygiene reasons) unless defective or not as described;
• Personal care, cosmetics, and health-related items that have been opened or used, unless defective;
• Gift cards and downloadable digital products;
• Items damaged by misuse, improper handling, or normal wear and tear;
• Custom or made-to-order items;
• B2B / wholesale purchases, which are governed by the applicable wholesale agreement rather than this policy.

• If you receive a defective, damaged, or incorrect item, contact [email protected] within 5 calendar days of delivery with your order number, a description of the issue, and photographs.
• We will evaluate the claim and, if approved, offer a replacement (subject to availability) or a full refund of the purchase price, including original shipping costs where applicable.

1. Email [email protected] with your order number and the item(s) to be returned.
2. We will respond with instructions and a return authorization (RMA) where required.
3. Package the item(s) securely, including all original packaging and documentation.
4. Ship the item(s) to the address provided in our instructions, using a trackable shipping method, and retain proof of shipment.

• Returns for convenience (changed mind, no longer wanted): The customer is responsible for return shipping costs.
• Returns due to our error, or defective/damaged/incorrect items: We will cover reasonable return shipping costs. Please confirm instructions with us before shipping.

• Once we receive the returned item(s), we will inspect them within 5–7 business days.
• If approved, the refund will be issued to the original payment method within 5–10 business days after approval, depending on your financial institution's processing times.
• Refunds will not include original shipping costs unless the return is due to our error or the item was defective, damaged, or incorrect.
• If the refund is denied because the item(s) do not meet the conditions in Section 2, we will contact you to arrange return shipment of the item(s) to you at your cost.

We generally process exchanges as a return plus a new order. If you want to exchange an item, contact [email protected] to arrange the return and place a new order for the desired item, subject to availability.

• You may cancel an order before it ships. Once an order has shipped, it must be handled as a return under this policy.
• To request a cancellation, contact [email protected] as soon as possible with your order number.

We may update this Refund / Return Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised. Policies in effect at the time of purchase apply to that purchase.

If you have questions about this Refund / Return Policy, contact us at:

Email: [email protected]
Operator: Alphabinary LLC, Kentucky, United States