Shipping Policy

K & L Outlet is operated by Alphabinary LLC, an entity organized in the State of Kentucky, United States. All orders are processed and fulfilled from the United States. All prices and shipping charges are stated in U.S. Dollars (USD).

• Orders are processed within 1–2 business days after payment confirmation, excluding weekends and U.S. federal holidays.
• During peak sale periods (seasonal liquidation events, Black Friday, etc.), processing times may extend to up to 5 business days. Any extended processing windows will be communicated on the Site or by email to [email protected].
• Orders are not processed or shipped on weekends or U.S. federal holidays.

We use reputable carriers (e.g., USPS, UPS, FedEx, and their affiliates) to deliver your order. Delivery times begin once your order has shipped (i.e., after processing is complete).

Delivery estimates are not guaranteed. Carrier delays, customs clearance, weather, and other factors outside our control may extend delivery times.

• Shipping costs are calculated at checkout based on the destination, the weight and dimensions of the items, and the shipping method selected.
• In some cases, promotional offers may include free shipping. Any free-shipping thresholds or conditions will be stated on the Site at the time of the offer.
• For B2B / wholesale orders, shipping terms (including freight, palletized, or bulk delivery) are agreed separately between the parties. Contact [email protected] for details.

• Once your order ships, you will receive a shipping confirmation email that includes tracking information where available.
• Tracking numbers typically become active within 24–48 hours of shipment.
• If you do not receive a tracking update within 5 business days of your shipping confirmation, contact [email protected].

Please ensure your shipping address is correct and complete at the time of checkout. We are not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable addresses. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping costs may apply) or process a refund for the returned items, excluding original and return shipping costs.

• We ship to valid U.S. P.O. Boxes via carriers that support them.
• APO/FPO/DPO military addresses are handled as U.S. domestic shipments where carrier capabilities allow. Delivery times may be longer.

• International orders are subject to the destination country's customs, duties, taxes, and import regulations.
• The customer is responsible for any customs duties, taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost paid at checkout.
• International delivery estimates do not include customs clearance time, which can vary significantly.
• Certain products may be restricted for international shipment due to applicable laws and carrier restrictions. If an item cannot be shipped to your destination, we will cancel that portion of your order and issue a refund.

• Damaged in transit: If your order arrives damaged, keep all original packaging and documentation, photograph the damage, and contact [email protected] within 5 calendar days of delivery. We will arrange an inspection and a resolution (replacement, partial refund, or return as applicable).
• Missing items: If items are missing from your package, contact us within 5 calendar days of delivery with your order number and the packing list, and we will investigate with the carrier.
• Lost packages: If a package is confirmed lost by the carrier, we will issue a replacement or a refund for the items, as applicable.

• Most orders are shipped with delivery confirmation or tracking. Some low-value items may ship without a signature requirement.
• You are responsible for ensuring someone is available to receive delivery at the address provided.

We may update this Shipping Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised. Continued use of the Site and placement of orders after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Shipping Policy, contact us at:

Email: [email protected]
Operator: Alphabinary LLC, Kentucky, United States